|
英语导游考试---2008年英语导游考试现场指导（更多请学员登陆VIP区：www.daoyouvip.cn)
Emergency ability
1、 Because of the objective reason, the tour group want to
leave in advance, as a local guide, how to deal with it?
1,the local guide should as far as possible to save time,
arrange the tour in the plan; 2,report to the travel agency,
contact with the hotel, return the room, dinner, bus and so
on .3, as far as possible to inform the next station to
change the receipt plan.
2、 According to the receipt plan and reservation time, local
guide can’t receive the group, how to deal with it?
1,immediately contact with travel agency, and find out the
reason; 2,contact with airport and ask if the group board;
3,if don’t’ need much time , local guide can sty at the
airport; 4,if postpone is too long, the local guide should
rearrange receipt affairs according to the travel agency.
3、 How to avoid leaving out the receipt?
1,read the receipt plan, know the group’s arrival date,
time, receipt place, number of train and so on; 2,check the
correct arrival time; 3,arrive the station half an hour in
advance and wait for the coming of the group.
4、 How to deal with the mistake in receipt?
1,if the mistake is happened between two groups in the same
agency, no longer exchange the groups unless the travel
agency don’t agree with it; 2,if mistake happens in another
travel agency, the guide should immediately report to the
ravel agency and try to as soon as possible exchange the
groups and make apology to the tourist.
5、 How to avoid delaying the airplane?
1,the local guide with the national guide should fix the
tickets in advance, check and confirm the date, time,
number, destination and so on.; 2,before leaving, don’t let
the tourist go to the complex place and so on; 3,arrange
abundant time g to the airport(station, harbor) and make
sure that the group leaving location, help to carry out the
check-in(train, ship)procedure, and leave on time.
6、 How to deal with delaying the airplane (train, ship)?
1,immediately report to the travel agency, ask for help;
2,as soon as possible contact with airport, and try to let
the tourist leave with the recent airplane; 3,stabilize the
tourist’s motion, and arrange dinner, dormitory, traffic and
sight-seeing, make apology to the tourist; 4,as soon as
possible inform the nest station in order to adjust the
plan; 5, write an accident report and make clear the reason.
7、 If the tourist lose the passport, how to deal with it ?
1,based on the tourist application, the travel agency sign a
proof to carry out a temporary passport; 2,tourist can take
the proof, oneself photograph, arrive to the local public
security official organization foreigner immigration
administrative office ,and take another proof.; 3,take the
pubic security official organization’s proof and go t the
country in china’s embassy to carry out the new passport;
4,get the new passport again to the public security official
organization to carry out the visa procedure.
8、 If the tourist lose something important, how to deal with
it?
1,confirm if it is really stolen and report to the travel
agency, local public security official organization, the
travel agency insurance company that insure, help to seek
and try to clear a criminal case; 2,if it can’t be found
out, let the public security official organization give a
proof in order to return to country to check and ask the
insurance to pay; 3,the local guide should comfort the owner
and alleviate his displeasure motion.
9、 How to avoid the tourist mislead?
1,remind the tourist, for example, the name of the agency,
number of bus, name of hotel, telephone number and so on;
2,report the arrangement, let the tourist know the
itinerary, time, parking lot and assembly time; 3,the guide
can’t leave the group and often check the number of the
tourist, don’t let them leave far in free time; 4,the local
guide, the national guide and the leader should often
contact with each other and take care of the group.
10、How to deal with the tourist walk to lose?
1,generally, the national guide and the leader organize the
member to look for, and the local guide lead the other
member to continue the sight-seeing; 2,inform the local
pubic security official organization to look for; 3,report
to the ravel agency; 4,contact with the hotel, inquire if
they have retuned to the hotel; 5,if don’t find out, the
team can return to the hotel, the local guide, the national
guide and the leader leave two people to continue look for,
after finding out can take the other bus to return to the
hotel; 6,if the local guide’s mistake, make apology to the
loser, if the tourist’s mistake, warn them to notice
11、A foreign tourist has the heavy disease, how to do?
1,the local guide should immediately inform the travel
agency to send the person for help, and let the leader seek
ones relatives to accompany to the hospital, and the local
guide should continue tour with the others; 2,if need
surgical operation, should be signed by the relatives or
other officer; 3,if need stay in the hospital and can’t
return to the country with the group, the local guide should
help to carry out the separation visa, traffic ticket and
some relative procedure; 4,tell the patient pay the fee, the
rest complex service will be returned to him(her); 5,some
data about treatment and so on should be copied in order to
store by the travel agency.
12、How to deal with the traffic accident, when the tour
group come back?
1,immediately rescue the wounded member, the leader and the
national guide take them to hospital; 2,call 110 and keep
the scene intact; 3,prport to the travel agency, some
relative administrations and insurance company; 4,stabilize
the tourist mood and continue
the sight-seeing; 5,it is best to give the signatures with
the leader and write an accident report.
13、How to deal with food poisoning?
1,drink a lot water to accelerate to excrete, alleviate the
poison and try to vomit; 2,immediately send to hospital to
rescue and invite doctor to write a proof; 3,immediately
report to the travel agency and check the duty to cause the
food poisoning.
14、A friend of the tourist ask to accompany with group, how
to do?
1,respect the leader and the agency’s opinion; 2,contact
with ravel agency, if the leader and the agency approve,
carry out the procedure and hand over the expenses; 3,the
diplomacy official or reporter can’t accompany with unless
the agency and relative administration agree with.
15、If the tourist ask you to remove something to his friend,
how to do?
1,ask what in the wood box and open the wood box
immediately, if valuable thing or the food should be refused
and the tax product should be paid tax; 2,if it is general
thing, should write a note if the people receive and the
receiver should write a receipt to agency, sign and inform
the client; 3,note and receipt should be given to the agency
to store.
16、I f a tourist fall and make crus fracture, how to do?
1,first the guide should stanch the blood wrap and firm the
joint; 2,send to the hospital on time, keep all the lists in
order to ask for paying with insurance company; 3,inform the
agency and write the accident report.
17、For some objective reason, the airport can’t take off,
how to do?
1,patiently explain to tourist because of the weather,
everybody should comprehend, and the local guide should
stabilize the tourist’s motion; 2,ask the second airplane
departure time and arrange the baggage; 3,report to ravel
agency and arrange the tourist food and dormitory problem,
inform the breakfast of whole group tomorrow morning and the
departure time, assembly place; 4,ynform the next station to
change the plan.
18、How to avoid the car-sickness phenomenon?
1,the local guide should know the car-sickness circumstance
among the tourist, and remind their to have medicine, advice
them to take a little meal; 2,look after them to as far as
possible sit the forepart in bus and close the window, tight
trousers belt, prevent the internal organs vibration, and
increase the condition.
19、How to deal with the public security accident?
1,lock the door tightly, especially don’t open the door in
the evening; 2,the valuable goods should be consigned, don’t
put them in the room; 3,don’t leave anything in the bus;
4,tell the driver to lock the door and windows after the
tourist get off; 5,on the way, don’t let unfamiliar people
get on the bus; 6,the local guide must accompany with the
group and prevent the public security accident.
20、A foreigner want to buy curio and painting in the stall,
how to do?
1,tell him to buy in the appointed culture relic shop and
the stall can’t be reliable; 2,remind him to keep the
guarantee and the seal for check-in.
21、A foreigner has to return the country, how to deal with
it?
1,after both travel agencies consultation, can satisfy his
request; 2,help guest carry out the separation visa, rebook
the ticket, but the tourist pay the money; 3,the rest
complex service fee return or not.
22、the tourist want to swim at the nearest beach, how to do?
1,don’t let them go to the natural beach; 2,the local guide
can take them to the swimming poor and remind them to pay
attention to safety.
23、Two hours before dinner, the tourist want to change the
dinner, how to do?
1,according to conventionally if three hours in advance, the
local guide should contact with the restaurant and satisfy
them; 2,if the time is very short, the guide can refuse and
explain; 3,if the tourist insist on changing dinner, the
guide can tell them to pay the fee themselves.
24、If the tourist lose the baggage on the way, how to do?
1,check the rooms in the hotel if the baggageman make a
mistake; 2,if can’t find out, immediately contact with the
agency and the baggageman; 3,if can’t find out either,
report to the agency for help; 4,ask the tourist to write a
list about baggage.
      
|
